Susan Benz loves the convenience of communicating with her doctor, Leah Klinger, MD of Kaiser Permanente San Francisco Medical Center, from her home computer. With My Health Manager, available to Kaiser Permanente members on kp.org, Susan is able to get her health questions answered without having to make an appointment or play phone tag with the doctor’s office.
She remarks, “My favorite part of Kaiser Permanente is the ability to email and take care of all of our family’s medical issues online, in between visits. It’s been fabulous.” When her husband underwent surgery and months of recuperation, she notes how helpful it was to be able to go online, track his medications, communicate with his cardiologist, internal medicine physician, and everyone who was part of his care team.
In turn, these electronic medical records also enable Kaiser Permanente physicians to easily look up the medical history of their patients, as well as any forms of communication they’ve shared.
Ultimately, My Health Manager allows doctors to have more points of contact with their patients, which can create and help maintain stronger relationships between them. Dr. Klinger comments, “I think Susan feels more comfortable and closer to me because she feels like I’m more on top of her medical condition.”